Docena carries out all the practices of its operations with the highest levels of ethics, and also protects the privacy of all its web visitors.

The information Docena obtains is provided voluntarily by its users. However, to access any of their websites, personal information is not required. The information obtained on the sites is used to improve the services offered to the user and thus better meet their needs. Of the information provided by users, only the email address, product preferences and any type of information that the user chooses to provide as comments by email and email or registration data is recorded and stored. With respect to the information obtained by the surveys, strict confidentiality is maintained and in no case is that information associated with the name of the user. Personal information provided by users to Docena is not provided in any way to third parties. The information provided by the user helps Docena develop new products and services. In the same way it is used to evaluate the type of information that would be interesting for the user. That information assures Docena that it continues to offer the user the best Internet experience. It is necessary to emphasize that all the information that the user provides to Docena, does so with his consent and knowing the privacy policies mentioned in this section.

Dozen must warn the user that when it is on their websites it can be sent to other sites that are not under their control. There are links to other websites other than Docena sites that take the user outside the area of ​​our service. In any case, Docena makes the greatest effort to link only to those websites that share the company’s privacy policies.

These Terms of Service and any separate agreements in which we provide you with services will be governed and interpreted in accordance with the laws of Atalaya432, Playa Ancha, Valparaiso, V Region, 2340000, Chile.

Cookies are information that a website transfers to the hard drive of a person’s computer in order to keep track. Cookies facilitate navigation through the site as they store user preferences while they are on a site. The use of cookies is common and beneficial. The user will find them on most large websites. Detailing how and when users use a site, cookies help to conclude which areas are more popular and which ones are less. Many of the advances and updates are based on the information provided by cookies. Cookies also allow you to customize the pages of the site so that Docena approaches the needs of the users. The user always has the option to disable cookies through their navigation menu. Most browsers are set to accept cookies. If the user prefers, you can configure your browser to reject them or to notify you of their reception. However, it is possible that a part of the sites, such as purchases, contests and games, may not work properly if the user disables these cookies.

We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decision-making without first consulting more accurate, complete or timely information. Any dependency on the subject of this site is at your own risk.  This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor the changes on our site.

We may provide access to third-party tools that we do not monitor and over which we have no control or input.  You acknowledge and agree that we provide access to such tools “as is” and “according to availability” without warranties, representations or conditions of any kind and without any support. We will not have any responsibility derived from or related to your use of tools provided by third parties.  Any use you make of the optional tools offered through the site at your own risk and discretion and you must ensure that you are familiar and approve the terms under which these tools are provided by the third party provider (s). It is also possible that, in the future, we will offer you new services and / or features through the website (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service.

Certain content, products and services available via our Service may include material from third parties.  Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not guarantee or have any obligation or responsibility for any third party material or web sites, or any third party material, products or services.  We are not responsible for any damages or damages related to the acquisition or use of goods, services, resources, contents, or any other transaction made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before participating in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

If, at our request, you send certain specific presentations (for example, participation in competitions) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail , or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comments you have sent us. We do not have or will have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) respond to comments.

We may, but have no obligation to monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, slanderous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any of the parties or the Terms of Service.  You agree that your comments will not violate the rights of third parties, including copyright, brand, privacy, personality or other personal or property rights. Likewise, you agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website.  You cannot use a false email address, use another identity that is not legitimate, or deceive third parties or us about the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and assume no obligation with respect to comments posted by you or any third party.

From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or on any related website is inaccurate at any time without notice (even after you have sent your order) .  We do not assume any obligation to update, correct or clarify the information on the Service or on any related website, including, without limitation, price information, except when required by law. No updated specification or update date applied on the Service or on any related website should be taken to indicate that all information on the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to ask others to perform or participate in illegal acts; (c) to violate any regulation, rules, international, federal, provincial or state laws, or local ordinances; (d) to infringe or violate the intellectual property right of us or third parties; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on the grounds of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or may be used in any way that may compromise the functionality or operation of the Service or any site related web, other sites or Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security elements of the Service or any related website, other sites or the Internet. We reserve the right to suspend the use of the Service or any related website for violating any of the prohibited use items.

The obligations and responsibilities of the parties that incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site. If in our judgment, you fail, or suspect that you have failed, in compliance with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts owed up to including termination date; and / or consequently we can deny you access to our services (or any part thereof).

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.  These Terms of Service and the operating policies or rules published by us on this site or with respect to the service constitute the entire agreement and understanding between you and us. and govern the use of the Service and replace any prior or contemporary agreement, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous version of the Terms of Service).  Any ambiguity in the interpretation of these Terms of Service will not be interpreted against the drafting group.

You can review the most current version of the Terms of Service at any time on this page.  We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes. on our website. It is your responsibility to check our website periodically to verify changes. The continued use of or access to our website or the Service after the publication of Any change in these Terms of Service implies acceptance of such changes.

Dispatch of the Goods Subject of the Contract: The goods acquired through our website www.docena.net will be subject to the conditions of dispatch and delivery chosen by the consumer only within the options we offer for this purpose in www.docena. net All information regarding the place and name of the office is the sole responsibility of the consumer or buyer.  The deadlines chosen for dispatch and delivery, are counted since the bidding company has validated the purchase order and the payment method used, and are considered business days for these purposes from Monday to Friday, excluding legal holidays. The consumer will not be able to use mail boxes in Chile as well as abroad. Our products arrive at their destination within the following deadlines.  

* Santiago: 2 to 3 business days 

* Regions: 3 to 5 business days  

*FALTA AGREGAR AL MUNDO!!!

*Rest of the world: 3 to 8 business days

Deliveries are made Monday through Friday from 9:00 a.m. to 7:00 p.m. Deliveries are made Monday through Friday from 9:00 a.m. to 7:00 p.m. It is the responsibility of the clients to deliver an address where someone is available to receive the product at the mentioned delivery time, otherwise, it can be requested that the shipment be made to a specific courier service branch (if there is or there is availability) to withdraw it at the desired time.

The prices of our products are subject to change without notice.  We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.  We will not be liable to you or any third party for any modification, price change, suspension or discontinuity of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange according to our return policy only.  We have made the effort to show the colors and images of our products, in the store, as accurately as possible. We cannot guarantee that your computer monitor will display colors exactly. We reserve the right, but we are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.  We can exercise this right based on each case. We reserve the right to limit the quantities of the products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of product service made on this site is void where prohibited.  We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you meets your expectations, or that any error in the Service will be corrected.

We reserve the right to refuse any order you place with us.  We may, at our discretion, limit or cancel the amounts purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address.  In the event that we make a change or cancel an order, we can try to notify you by contacting us via email and / or billing address / telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.  You agree to provide current, complete and accurate information about the purchase and account used for all purchases made in our store. You agree to quickly update your account and other information, including your email address and credit card numbers and due dates, so that we can complete your transactions and contact you when necessary.  For more details, please review our Return Policy.

In the event that it is determined that any provision of these Terms of Service is unlawful, void or unenforceable, said provision shall, however, be effective in obtaining the maximum extent permitted by applicable law, and the non-enforceable part shall be deemed separate from These Terms of Service, such determination will not affect the validity of enforceability of the remaining provisions.

We do not guarantee or guarantee that the use of our service will be uninterrupted, timely, secure or error free. We do not guarantee that the results that can be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice. You expressly agree that the use of, or the possibility of using, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided “as is” and “as available” for use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of commercialization, marketable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case DOCENA SpA, our directors, officers, collaborators, affiliates, agents, contractors, interns, suppliers, service providers or licensors will be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential of any kind, including, without limitation, loss of benefits, loss of income, loss of savings, loss of data, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability or otherwise, as a result of the use of any of the services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to, any error or omission in any content, or any loss or damage of any kind incurred as a result of the use of the service or cu any content (or product) published, transmitted, or made available through the service, even if Warn of your possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend and maintain harmless DOCENA SpA and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, suppliers, interns and employees, of any claim or claim, including reasonable attorneys’ fees, made by any third party on account of or as a result of your breach of the Terms of Service or the documents they incorporate as a reference, or the violation of any law or the rights of or third party.